HOW LEARNING AND DEVELOPMENT (L&D) AFFECT JOB PERFORMANCE – A STUDY ON V-MART WITH AN ANALYTICAL APPROACH

Abstract

This project provides a detailed study of how Learning and Development (L&D) activities impact employee job performance within V-Mart Retail Ltd. Learning and Development play an essential role in improving employees' skills, enhancing their knowledge base, and building the required competencies for organizational growth. Different employees respond to learning opportunities in unique ways depending on factors such as their job role, department, experience level, and growth aspirations. In this project, we have primarily focused on four key dimensions of L&D that directly influence employee performance — Skill Development, Employee Engagement, Knowledge Application, and Career Advancement. Skill Development refers to structured efforts by the organization to train employees for their current roles and future responsibilities. This includes both technical and soft skills training required in the retail sector. Employee Engagement focuses on how learning activities create a sense of belonging, involvement, and motivation to perform better in their roles. Knowledge Application refers to the employee’s ability to implement newly acquired skills and learning in their day-to-day tasks, improving operational efficiency and service delivery. Career Advancement reflects how L&D provides employees with future growth opportunities within the organization, increasing retention and loyalty. As part of this study, internal HR data and performance records from V-Mart have been analyzed to understand the impact of these dimensions on employee output. Data variables such as training participation rates, pre- and post-training performance scores, department- wise learning hours, and promotion records have been used for analysis. The study also observes trends such as employee productivity improvements, reduction in errors, and overall operational efficiency after training interventions. For the purpose of data analysis, Excel tools have been used for creating charts, pivot tables, and graphical representations of trends. This project aims to provide valuable insights into how Learning and Development practices at V- Mart help employees enhance their job performance, contributing to organizational success and long-term growth.