ANALYSIS OF BARRIERS IN IMPLEMENTING POKA-YOKE FOR HEALTH CARE INDUSTRY USING STRUCTURAL MODELLING APPROACH

Abstract

In today's competitive service industry landscape, ensuring efficiency and reliability in processes is paramount. Poka-Yoke, a lean manufacturing technique originating from Japan, offers a promising approach to error-proofing processes and enhancing service quality. However, its implementation in service industries faces numerous barriers that hinder its effective adoption. This thesis investigates the barriers to implementing Poka-Yoke in the service industry and employs a structural modeling approach to analyze their interdependencies and impacts on successful implementation. Through a comprehensive review and empirical study, key barriers such as organizational culture, resource constraints, and resistance to change are identified and systematically modeled to provide insights into their complex relationships and implications. By understanding these barriers structurally, this aims to offer practical recommendations to service industry practitioners and policymakers on overcoming obstacles and achieving successful Poka-Yoke integration. This thesis not only contributes to the theoretical understanding of barriers in quality improvement methodologies but also provides actionable insights for enhancing operational effectiveness and service excellence in the service sector.