TRANSFORMING THE ONBOARDING EXPERIENCE FOR FRESHERS TO THALES CIPHERTRUST PRODUCTS THROUGH A UX-LED EXPLORATION TO SIMPLIFY TECHNICAL PRODUCT UNDERSTANDING

Abstract

Starting a job in a company is both exciting and overwhelming, especially if you are working in a field as complex and technically advanced as cybersecurity. At Thales, the interns currently find themselves navigating complicated terms, technical landscape and high expectations. Apart from administration onboarding, it is important to understand the technical cybersecurity terms This graduation project focuses on addressing the need of a user centered onboarding experience tailored for interns in understanding Thales’s flagship product, Ciphertrust Manager. By conducting user research, identifying key friction points and developing experience driven design intervention, this graduation project aims at developing an onboarding experience that overcomes the gap of technical complexity and user accessibility.