MOVIE TICKET VENDING MACHINE: REDESIGNING FAST, TOUCH-FRIENDLY AND INTUITIVE BOOKING EXPERIENCE

Abstract

This thesis project explores the redesign of the movie ticket vending machine interface, with the objective of creating a fast, touch-friendly, and intuitive booking experience for diverse users across Indian cinema halls. The study tackles the antiquated, ineffective, and frequently inaccessible methods that are now in use at many public multiplexes. The slow response times, poor visual hierarchy, limited accessibility features, and lack of contextual awareness of these outdated interfaces usually irritate users. The revised system, which was created through comprehensive user research, path mapping, and iterative prototyping, focuses on reducing cognitive burden, increasing interaction speed, and promoting inclusivity. It focuses on first-time users, older persons, regional language speakers, and digitally semi-literate users, all of whom are frequently neglected by current designs. The touch interface has been reinvented with gesture-friendly interactions, bold visual signals, and adaptive screen flows that reduce the number of taps required to complete tasks. This machine is designed not only as a ticket booking tool, but also as a public-facing service that anyone can use without feeling awkward or stressed. The result is a streamlined, modular machine interface that can be tailored to various cinema settings, locales, and user requirements, whether urban or semi-urban. The purpose of this effort is to make technology in public settings feel like a bridge to joyful experiences like going to the movies.