PERCEPTIONS AND ATTITUDES OF INDIAN STUDENTS TOWARDS ERP SYSTEMS IN THEIR ACADEMIC INSTITUTIONS

Abstract

This research focused on students' perception and interaction with the ERP Systems of their academic institutions. We examined the interrelation between student characteristics, academic background and sex, system factors: user interface and accessibility, and user experiences: frequency of use, extent of need fulfillment, perceived efficiency, and familiarity, through statistical tests. The findings showed that there is no significant effect of students' academic program or gender on the system's use frequency. The interaction effect is also insignificant between type of institution (public and private) and perceived communication effectiveness. However, the outcome exhibited a strong correlation between the variables user-friendliness and familiarity. Thus, it shows that the more students find the system user-friendly, the more they will be familiar with the system. Surprisingly, students who consider the system to be efficient are more likely to believe that the system is continuously improving. Based on these findings, we recommend the following: a focus on user-centered design principles such as improving UI/Navigation and Accessibility. Tailoring communication based on academic background and promoting continuous improvement through student feedback to further enhance the experience. Future studies can look more into the relationship between efficiency perception and improvement beliefs, explore program-specific usage patterns, and evaluate the impact of accessibility features. After all, the making of an effective learning environment within institutions employing the use of ERP systems lies in its user-friendliness, accessibility, and continuous development.