SENTIMENT CLASSIFICATION AND ANALYSIS OF TWEETS RELATED TO ONLINE EDUCATION DURING COVID-19

Abstract

The COVID-19 outbreak impacted drastically to education and most of the educational institutions started preferring online education for students. However, after the settlement of the pandemic there is uncertainty among people about whether they should prefer online education for furthermore or start in offline mode to make it more interactive, so this paper is about an analysis of people's sentiments and emotions through Tweets about COVID-19 Education. This paper aims to study the reaction of people around the world toward online education during COVID-19. This study is conducted on the basis of the responses of students, teachers, parents, college professors etc. We started with labeling the data into three sentiments namely positive, neutral, and negative and for validation then we used Machine learning (ML) classifiers namely, Logistic regression, Decision tree, Random forest, Multilayer Perceptron (MLP), Naïve Bayes, Support vector machine (SVM), K-nearest neighbors (KNN), and XG Boost. Then we performed emotion detection by considering 5 emotions namely happy, surprise, sad, fear, and angry and for validation we used ML classifiers. After applying all these ML approaches, the XG Boost ML classifier achieved highest accuracy of 94% in classifying the tweets as positive, neutral, or negative, and 96% accuracy in classifying the tweets as happy, surprised, sad, fearful, or angry.