EMOTIONAL INTELLIGENCE IMPACT ON EMPLOYEE JOB PERFORMANCE AND SATISFACTION

Abstract

Emotional Intelligence is a concept which for a long time was ignored and it was only in the mid 90’s that Daniel Goleman popularised this term and showed how important Emotions Intelligence is for leading a happy and fulfilling life. EI can be defined as a fundamental array of skills and characteristics that drive leadership performance. Studies have shown that people with high EI have greater mental health, job performance, and leadership skills, although no causal relationships have been shown. EI has been typically associated with empathy because it involves relating their personal experiences with those of others. Since its popularization in recent decades, methods of developing EI have become widely sought by individuals seeking to become more effective leaders. Scientists and researchers have come up with various models such as trait model, ability model and mixed model. Even Harvard ’s happiness study, which is the world’s oldest ongoing study, came to the conclusion that emotional intelligence played a very important role in the lives of individuals, be it their personal or professional lives.