ASSESSMENT OF ROLE OF IT IN SCM

Abstract

Nowadays, companies are in the race for improving their organizational competitiveness in order to compete in the 21st century global market. This market is electronically connected and dynamic in nature. Therefore, companies are trying to improve their agility level with the objective of being flexible and responsive to meet the fast changing market requirements. Here we see what role IT has to play in equipping companies for this global competition. We also reviewed a few case studies which suggest that IT has an increasingly important role in various SCM activities. Based on the study of case studies, five propositions were developed for assessing the impact of IT in SCM for big Organizations which suggests IT has a key operational impact in enhancement of service level, improving operational efficiency, improving information quality, enabling agile supply chain operating models and that use of IT has to be coupled with process re-design to receive strategic benefits. Than we interviewed few MSME players to see the level of penetration of IT in their organizations and if the results holds true for MSME as well and we concluded that there IT certainly improves the responsiveness of small organizations as well though the impact justifies the use of basic IT softwares only and there is least utility of high end IT solutions.