CONSUMER PERCEPTION ABOUT ONLINE PAYMENTS METHODS IN INDIA

Abstract

From barter to online payment solutions, the payment system has evolved significantly. With the demonetization act of 2016, the Number of people using payment applications or online banking hasrisen significantly. It also marked the beginning of a period in which small business owners began accepting online purchases, which has totally changed the industry. In our world, the electronic payment system is increasingly expanding. It is to turn India into a digital nation. In this research, I looked at how much people in India know about e-payments and how they use it. We are targeting consumers who are employees, professionals, students, homemakers. We're looking for customers who are employees, professionals, students, homemakers. E-payments contribute to the growth of the economy as well as the creation of a new India. The techniques are aimed at determining and evaluating how many people are aware of and use e-payment methods such as debit/credit cards, net banking, mobile banking, digital wallets, UPI, and soon. The view of digital payment by consumers has a major and optimistic effect on its adoption. The standardized questionnaire was used as testing instrument to learn more about how people thought about digital payments. A total of 113 respondents from various cities given primary results Additionally, we used a questionnaire to try to explain what challenges various customers face.