EMOTIONAL INTELLIGENCE AT WORKPLACE

Abstract

Purpose The aim of this study is to understand emotional intelligence and how it can be utilized to establish successful professional and personal relationships at workplace as well as drive organizational profitability. Approach Emotional Intelligence addresses the concept of emotions in our life, how they facilitate and hinder your capability to explore the world, and offers practical tips about how to develop our emotional intelligence and why it is the secret to living a happy life. The World Economic Forum ranked Emotional intelligence sixth in the top ten qualities that workers would need to succeed in the future workplace. It has five main components, according to psychologist Daniel Goleman: Self-awareness, Self-regulation, Empathy, internal motivation, and social skills. Employers' daily decisions, such as promotions, recruiting, and firing staff, are influenced by EQ. In a 2011 survey by Career Builder, nearly 71% of hiring managers said they gave preference to an employee's emotional intelligence quotient above their intelligence quotient. Around 75% said they would be more likely to promote someone with a high level of emotional intelligence. More than half of respondents (59%) said they would not recruit anyone with higher Intelligence but low emotional intelligence. Individuals with a strong Emotional intelligence quotient , as per Goleman's model, are more capable of controlling their behaviour and emotional impulses and have higher levels of inducement, which can help them minimize delay in work, improve self-assurance, and focus on aspirations in the long run. Even though some people are born with emotional abilities, practise could help individuals enhance their capacity to comprehend and rationalize feelings. In the workplace, where interpersonal understanding, coordination, and communication are often relied upon in relationships and business decisions, these efforts prove to be useful. Therefore it is of utmost importance to understand emotional intelligence and learn ways to inculcate it in our day to day lives as well as at workplaces. Findings Teams should build their own emotional intelligence, while individuals with higher emotional intelligence who lead and manage these teams may assist them in understanding the aspects that drive the motivation of each of these individuals and

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help them interact in a more efficient manner. Having an emotionally intelligent culture can actually have a positive influence on productivity, performance efficiency, and absenteeism, to name a few. These impacts eventually lead to a prosperous culture and ultimately have a favourable effect on the organizational outcomes in the long run. Some advantages of emotional intelligence at the workplace include: improved teamwork, a balanced professional environment, better change management, increased self awareness and self control. As a result an organization can leverage emotional intelligence in order to gain competitive advantage with respect to workforce as well as profitability over other organizations in the industry.