TO STREAMLINE AND AUTOMATE TRANSPORT SYSTEM AT BHARAT ELECTRONICS LTD., GHAZIABAD

Abstract

Transport is an important component in the functioning of any organization. At Bharat Electronics Ltd., Ghaziabad, Transport department is instrumental in providing Transport (Hired Buses & Hired Taxis) to its employees and customers to perform official duties in NCR (National Capital Region) and also for the outstation duties. At present, on an average sixty taxis per day are being hired to facilitate the daily movement of employees & customers. Demand for taxis has increased significantly in the past one year due to increase in our outbound projects. Till date Transport department of Bharat Electronics Ltd.-Ghaziabad is using conventional way of managing transport activities like vehicle booking, vehicle allotment, filling logbook, verifying logbook and billing etc. Increased rate of employee retirement as well as vehicle demand has made it difficult to manage with the conventional system. Initiative was taken by Transport department with the help of Corporate Information System for development of an automated transport management system which has been incorporated in the ESS (Employee Self Service) module of SAP system at BEL – Ghaziabad for ease of transport operations. The initiative has been well taken by the employees as well as management for improvement of the total transport system which has resulted in not only the efficiency of the system but has improved the quality of service provided to customers. Transport service is sort of third party logistics wherein service quality depends upon the third party providing services.