TOTAL QUALITY MANAGEMENT IN HUMAN RESOURCE MANAGEMENT

Abstract

The key to improving and standardizing business processes in terms of reducing wastes in both efforts and material and thereby improving efficiencies is controlling and maintaining quality, as a repetitive and continuous process. This fact however is well known in the industry today. What is not known is the fact that the same principles Total Quality Management can be applied in the function of Human Resource Management to reduce wastages there as well. With increasing globalization and industrialization, Human assets today have N number of opportunities in front of them. This has lead to improved instances of attrition as well as Job hoping. The Human Resource Executives, therefore, have to keep coming up with improvements in the processes that deal with these assets so as to keep them happy and satisfied. Applying TQM principles in HRM is gaining increased importance as a tool to do just the same. This report covers : o Introduction to the Concept of TQHRM o Its presence in India o Its relevance to the country & o Perception of HR Managers towards it.