SOCIAL EXCHANGE: EMPLOYER-EMPLOYEE RELATIONSHIP IN INDIAN ORGANISATIONS

Abstract

Key purpose of this paper is to explore the difference in the needs of the employees working in the Indian organisations on the basis of gender, qualification and work experience they have acquired during the course of their career. Level of mutual understanding, existing between employees and employers in startup industry, is also one of the major findings of this study. Design/methodology: Exploratory study was done to study the mutual expectations of employers and employers on an ordinal ranking scale. Simple random sampling was used to select the respondents from lower (employees) and top (employers) managerial levels from startup organizations. A total of 165 questionnaires were distributed and 105 valid responses collected. Findings: It was found that no significant difference exists in the needs of the employees working in the Indian startup industry on the basis of gender, qualification and work experience (on the basis of Kendall’s coefficient of corcodance and wilxocon test). Moreover it was found that employees are better able to understand employer’s expectations (92.86%) as compared to employers understanding their expectations (77.78%). Practical Implications: Special focus is required on behalf of top management of Indian startups to ensure provision of opportunities of promotion and career growth, fair and equitable salary as per the industry standards, and safe and healthy work environment, as these have been identified as top 3 factors rated by the employees working across startup organizations. Similarly employees should also take care of factors like flexibility in accepting variety of roles and responsibilities, honesty and up-to-mark performance (in terms of quality and quantity), as they have been rated highest by the startup employers.