EMPLOYEE ENGAGEMENT, RETENTION AND SATISFACTION FROM ORGANIZATIONAL AND EMPLOYEE PERSPECTIVE AND ITS GAP ANALYSIS

Abstract

Employee engagement illustrates the commitment and energy that employees bring to work and is a key indicator of their involvement and dedication to the organization. Employees who are engaged are more productive, content and more likely to be loyal to an organization. When organizations put sound HR practices in place, they are more likely to discover that employees feel satisfied, safe and will work to their full potential and that means they are more likely to stay put. For the Research, data was collected via telephonic interviews with the HR Professionals and employees of different departments working in the same organization. A sample of 27 different companies was targeted on the basis of convenience sampling technique. The research work is divided into four phases: 1. Data Collection Phase: After the understanding of the project, the first phase involved preparing the questionnaire for both the employee and the HR professionals. The main purpose was to perform a gap analysis hence the questionnaire was filled by both the HR managers as well as the Employees working in those organizations. 2. Compilation: The next phase after data collection involved compiling the entire data in the form of a checklist in excel through Google Document which was created as a part of the Questionnaire/Survey. 3. Analysis and Recommendation: Compilation of data was followed by analysis of the data which is done in the form of tables, bar graphs and charts. On the basis of the analysis, the real case scenario was understood. (Since the data collected is qualitative, the analysis has certain assumptions that were made) 4. Conclusions: In the last phase the project report was concluded. A very important observation during this research work was the fact that there was a huge gap between what the company actually understood with the ongoing Employee engagement, retention and satisfaction practices and what the employee actually faces. Based on the detailed analysis of the sample, the resultant conclusion was that there is a vast difference between the employee perception and organizational claims. The reason being that how effectively are the practices and policies being followed. Organizations in general have come up with huge initiatives like Formal employee orientation and training programs, Organization wide orientation to build community and support the new cohort of employees, creating a buddy system, or even providing guidance for professional development. The entire duration of this project was a great learning experience as there was a chance to work on things other than the dissertation itself. It was not all a cakewalk, there were hurdles as well but overcoming them was what made it all the more interesting.