CRITICAL SUCCESS FACTORS FOR ERP IMPLEMENTATION

Abstract

The number of businesses and organizations embracing enterprise resource planning (ERP) has increased at a steady rate in recent years. More firms have been attracted to the discipline by the desire to integrate and consolidate management information, and make data available to decision makers throughout the enterprise. Firms implemented ERP solutions in a bid to improve resource planning, drive efficiencies and boost organizational growth. The main objective of this study is evaluation of the Performance of ERP implementation based on Critical Success Factors such as the Business Process Re engineering, Change Management, Data Conversion and Analysis, and Architecture choices. A questionnaire provided to obtain the views of IT users, Executives and Managers of organizations where ERP is implemented to know the critical success factors , and measure the performance of ERP systems . A quantitative approach was adopted for the study by using an online questionnaire .The total sample was composed of 60 respondents. All the responses were collected through internet by using Google.doc surveys. Furthermore, convenient sampling technique was used to collect data so the chosen boundary was employees of IBM,GAIL, and HCL companies.