STUDY THE EFFECT OF EMOTIONAL LABOR ON WORK OUTCOME OF THE EMPLOYEES AT ITC MAURYA

Abstract

I am Shalini (2K16/MBA/55) of Delhi school of Management, a MBA student. I had done my internship at ITC ltd., one of the India’s foremost multi-business enterprise. My internship was in Recruitment and Selection Process .Throughout my internship, I had been working in different functionality of human Aspect, which exposed me to the concept of Emotional labor. This report was written after getting the firsthand experience of drafting a questionnaire, collecting data and later analyzing the data with the help of my mentor and to the best of my knowledge.This report explains the importance of Effect of Emotional labor of employee’s work outcome in present era and this report will help the reader to get an idea about the Industry, human behavior and emotional labor. After reading the whole report the reader can able to understand the reason behind the relationship between individual characteristics, emotional labor and associated consequences.