IMPACT OF ARTIFICIAL INTELLIGENCE ON THE FUTURE OF WORK AND HRM

Abstract

Artificial intelligence (AI) is a term for simulated intelligence in machines. These machines are programmed to "think" like a human and mimic the way a person acts. The ideal characteristic of artificial intelligence is its ability to rationalize and take actions that have the best chance of achieving a specific goal, although the term can be applied to any machine that exhibits traits associated with a human mind, such as learning and solving problems. Artificial intelligence is based around the idea that human intelligence can be defined in such exact terms that a machine can mimic it. The goals of artificial intelligence include learning, reasoning and perception, and machines are wired using a cross-disciplinary approach based in mathematics, computer science, linguistics, psychology and more. Some examples of machines with artificial intelligence include computers that play chess, which have been around for years, and self-driving cars, which are a relatively new development. Artificial intelligence (AI) is barging its way into business. Various studies reveal that firms of all types are harnessing AI to forecast demand, hire workers and deal with customers and AI is at the cusp of altering the way work is done across sectors and businesses. There are apprehensions around how this progress would kill or displace jobs and how reskilling will be inevitable in this new age of work. The intersection of Artificial Intelligence and Human Resources is also a phenomenal development where HR leaders are beginning to pilot AI to deliver greater value to the organization by using chat-bots for recruiting, employee service, employee development and coaching.