PERFOMANCE EVALUATION OF IT ENABLED SUPPLY CHAIN MANAGEMENT SYSTEMS

Abstract

The increasing use and application of information technology in supply chain management can be attributed to the performance improvements and value creation in organizations. There has been a considerable evolution of scientific investigations over the past few years. From a comprehensive and updated literature review, it has been observed that various aspects e.g. use of IT systems have a great impact on performance of the organization. The use of EDI, ERP systems, such as SAP and Oracle, has been extended to supply chain partnership, enabling supply chain partners to plan and synchronize their processes. Effective performance measurement is key area to successful implementation of strategy. Individual firms must choose the performance measures that reflect the unique operations of their business. The performance parameters of strategic, tactical, and operational level were identified. In this work the quantitative modeling has been performed. DEMATEL approach was applied. A questionnaire is developed on five point liker scale. To perform statistical analysis, principal component extraction method of factor analysis with varimax rotation was applied using SPSS software. Causal diagram and fish bond diagram were constructed. The components for performance evaluation were arranged priority according to their importance. Also components are divided into the cause and effect group.