OPTIMIZE QUALITY OF SERVICE OF NETWORK SERVICE PROVIDERS

Abstract

In today’s world we all are connected and are communicating with each other with latest technologies be it wired or wireless network For Example PSTN, Bluetooth, Wi-Fi, Mobile communications Mobiles communications is accepted as widely used technology across the world for communications the customers has the advantage to move while being connected through voice service or the data service Mobile communications is dependent on various factors both the Handsets a well as the Service provider infrastructure need to communicate at the background so called the protocols so that the customer can get the seamless experience of the services. There are various challenges to be associated while providing the services these factors are simply termed as Quality of Service. Service providers in the given telecom circle needs to maintain the QoS level if not customers can complain and can move to another service provider resulting in loss of business Recently in India The Department of Telecommunication (DoT) has asked all mobile phone-service providers to submit a report on action taken by them to address the call drop, The letter said it was necessary that service providers undertook a special drive for radio frequency optimization, analyse the reasons for call drops and take appropriate steps such as installation of more sites, adopting in-building solutions, augmenting existing radio frequency resources as the case might be. In my case study i will be discussing various ways to measure the Telecom Service Provider capability by doing various tests static as well as dynamic in nature, which further can give feedback to Telecom Service Provider to optimize in particular cell/Area Lastly my objective is to identify failure causes from Telecom Service Provider side and feedback to the service provider to improve the same for enhancing consumer experience.