APPLICATION OF TOTAL QUALITY MANAGEMENT TOOL IN TEACHING AND LEARNING PROCESS

Abstract

The importance of measuring performance in engineering education has long been understood by all stakeholders including teachers, students, administrators, and researchers. As far as quality is concerned, most of the research has been conducted on educational outcomes (e.g., graduation rates, final examination, scores), rather than processes that generate such outcomes. Because process of ‘knowledge transfer’ during the students-instructors interaction, is an important function of educational organizations, monitoring this process while it actually happens represents an on-going measurement strategy and can help in detection of existing problems in the teaching and learning processes. It is also felt that studies conducted on engineering education have not taken into consideration any of the factors related to students behavior i.e. readiness and interest. It is felt that readiness of the students to learn and their interest in the subject are important factors for the classroom learni...